Contact Center
Contact centers increasingly play a crucial role in how organizations attract and retain customers. And contact centers increasingly come in more shapes and sizes than ever before. Contact usProvide customers with superior service
NEC offers a wealth of products and services that help those who work on the front lines of a contact center to provide customers with superior service whether that contact center be formally or informally structured, and whether it be an inbound, outbound, multimedia or blended contact center. Other NEC products and services help those who manage a contact center to analyze their center’s efficiency and identify how their center can contribute even more to the organization’s bottom line. NEC’s solutions address a contact center’s most critical business objectives from speeding its ability to respond and measuring its performance, to enhancing customer satisfaction, increasing management effectiveness and fostering customer loyalty.
BASIC CONTACT CENTER
(Starting at 5 agents with optional Unified Communications)
Solution Function
UNIVERGE SV9100 Automatic Call Distribution (ACD)Cost-effective, entry-level Contact Center solution for the SV9100.
UC for Business-InUCBIntegrated Contact Center solution with Presence and Unified Communications functionality.
INFORMAL CONTACT CENTER
(Rich Contact Center features with full Unified Communications)
Solution Function
UCB Contact CenterRobust UC and Contact Center functions for the SV9100, SV9300, SV9500 and UNIVERGE 3C.
UCE Contact CenterSophisticated UC and Contact Center functions for the SV9300 and SV9500.
ENTERPRISE CONTACT CENTER
(Up to 2,000 agents + with multimedia Unified Communication needs)
Solution Function
UCB Contact CenterRobust UC and Contact Center functions for the SV9100, SV9300, SV9500 and Sphericall.
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